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We're People People Too
Costello

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Help and Support

For tech support contact us at:

The help@thecsl.org email address goes to a group of people. You are welcome to contact a specific person for help, but if that person happens to be away, you will get quicker results by contacting the group.

server information: 

   webmail:         login.thecsl.org
   change password: login.thecsl.org
   spam quarantine: login.thecsl.org
   pop3 (incoming): mail.thecsl.org
   imap (incoming): mail.thecsl.org
   ftp:             ftp.thecsl.org

Note: Your outgoing or smtp server will be your ISP's smtp server. See this nice 3rd party list of smtp servers by isp

For example: smtp.comcast.net outgoing.verizon.net

Using FTP

The path (for dreamweaver, frontpage, etc.) to your personal web files is: 

  /home/<username>/public_html/doc_root

If your username is mcarino this would be

  /home/mcarino/public_html/doc_root

You can tell people to reach your webfiles at:

 
   http://<username>.thecsl.org

For example: http://mcarino.thecsl.org/

The path to your organization's webfiles is: 

  /home/sites/< org name >/doc_root

For example if you are St. United Teen Equality, the path to your organization's webfiles is: 

  /home/sites/utec-lowell/doc_root

The SPAM Folder

Spam filtering at the CSL works on many levels. We try to block all spam before it reaches you, but this is often not the case.

If you receive a spam message and you're using webmail or IMAP to check your e-mail, just move the spam to your SPAM folder (auto-generated by us). We scan this spam daily to help train our spam filtering database. Scanned messages will appear the following day in the scanned_spam folder.

If you make a mistake and put a non-spam message in the SPAM folder, just move it out of either the SPAM or scanned_spam folder and put it into your inbox. The message will be rescanned properly the following morning. If you leave a spam message in your inbox, just move it to the SPAM folder and it will be properly rescanned.

IMAP is a method for checking your e-mail that leaves all messages on the mail server. Thunderbird, Outlook, and Outlook Express all support checking e-mail by IMAP, as do numerous other e-mail programs. The CSL's webmail service is a web-based IMAP program. Please note that you will not be able to use the SPAM folder when accessing your e-mail via POP3.

PhpPgAdmin

PhpPgAdmin is a web-based database administration tool. You can add or modify tables, indexes, etc. to PostgreSQL databases we host for you. Many people find this an easier interface than psql. See: 

   http://www.thecsl.org/phppgadmin/

login with a username that owns a database database username and the password for that username. Most people will have a database with the same name as their username.

After you login, a list with databases will appear. Click on a database owned by that username and proceed.

FormStore.pl

FormStore.pl is a program that stores the results from a web form to a tab-delimited data file on the web server. This data file can be imported into a spreadsheet or database.

Setting up FormStore.pl for your own forms should be straightforward.
  1. Set up your HTML form first (for example, in Dreamweaver). Remember to make the form action "/cgi-bin/FormStore.pl".
  2. Upload the HTML file containing the form to your site.
  3. Use the FormStore config file wizard to generate the configuration file FormStore.pl requires.
  4. Follow the additional instructions given in the wizard, and you'll be all set!